FAQ

Jewellery manufacturing and composition

All our jewelry is made in Colombia CO.

They are handmade by artisans from the Wounaan indigenous community and our jewelry artisans in the workshop in Bogota.

Our jewelry is made of bronze, plated with fine 24-carat gold.

We also have a collection of hoop earrings with posts made of 925 silver (92.5% pure silver).

Our jewelry is hypoallergenic (nickel-free, lead-salt-free, and cadmium-free).

Delivery

Standard Home Delivery - Colissimo:

  • €3.50
  • Free for purchases over €70
  • Estimated delivery time is three to ten business days after payment validation.

Returns & Exchanges

In accordance with Article L221-18 of the French Consumer Code, you have a withdrawal period of 14 days from the receipt of your products to exercise your right of withdrawal, without having to provide reasons or pay penalties. However, the return costs remain at your expense.

The jewelry must be in perfect condition, unworn, undamaged, and in its original packaging. Solnaré reserves the right to refuse a refund if these conditions are not met.

💡 We will process the refund within 7 days of receiving your return.

⚠️ Please ensure the jewelry is well-packaged, the envelope is sealed with tape, and keep proof of shipment.

Meet the Founder: The Solnaré Story

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